Senior support analyst/account manager

Senior support analyst/account manager
 

Role overview
Responsible for the successful on-going relationship with some of our largest clients this is a varied role which covers everything from 2nd line support to business consultancy.

Detailed
Primarily focused on our bisTrack product you will be dealing with a small set of clients and will be responsible for their on-going support as well as ensuring they achieve maximum benefits from our bisTrack software solutions.

The role is very 'hands on' and will cover the following aspects:

  • Account management
  • Support work
  • Training & consultancy
  • Implementation of small projects
  • Occasional travel within the UK

 

Relevant knowledge, skills and competencies
Skills and/or experience in the following areas would be desirable (in no particular order):

  • Experience of account management
  • Understanding of project management 
  • Experience of implementing small projects
  • Experience of supporting application software
  • Basic understanding of Microsoft products such as Windows Server, Microsoft SQL Server, Microsoft Terminal Services, Microsoft Office 
  • Knowledge of the building/timber industry & associated software products
  • Excellent communication skills
  • Committed to customer service.

We do not expect candidates to be able to offer all of the above and we are willing to invest in training to fill in any gaps.

 

About our company
Progressive Solutions are a growing software company developing multi user application software products for distribution companies. Our products interface to a range of financial packages including Dynamics GP and Dynamics NAV. Our clients are builders merchants, electrical wholesalers, timber merchants, plumbers merchants and other distributors. Our clients range in size from single branch 10-user systems to large multi-branch systems with several hundred users. Geographically our clients are sited all over the UK, from Devon to Aberdeen, in Ireland and also in North America. 

Our offices are at Progressive House, The Heath Business & Technical Park in Runcorn. These provide excellent working conditions along with on-site facilities including a gym.

Salary and benefits package commensurate with role.

 

Applications by email initially. No agencies and applications in electronic format only please. 

Testimonials

  • "We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

    Rodney Scoles, Director, T Brewer & Co

  • "bisTrack is a terrific system and its potential is incredibly exciting. I have absolutely no regrets over choosing bisTrack and great confidence that we have something we can build on."

    David Bryan, Director, Ridgeons

  • "Once we started building up information we could trust, we started seeing real benefits. If stock accuracy was the main benefit, then quality of management information was next."

    Peter Kerr, FD, Palmer Timber

  • "We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

    Rodney Scoles, Director, T Brewer & Co

  • "The people at Progressive Solutions are likeable, straight-talking individuals who have a commitment to continuously develop and push the software forward."

    Joe Tipper, Walter Tippers Ltd

  • "The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."

    Wayne Abrams, Project Leader, Arbor Forest Products

  • "It was obvious the company was being held back by the limitations of the old system."

    Operations Director, CF Anderson

  • "We improved net margin by 3% within 6 weeks of going live on bisTrack."

    Payne Timber

  • "bisTrack is a terrific system and its potential is incredibly exciting. I have absolutely no regrets over choosing bisTrack and great confidence that we have something we can build on."

    David Bryan, Director, Ridgeons

  • "There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."

    Mike MacLellan, MD, GPH Builders Merchant

  • "The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."

    Neil Fuller, MD, Alsford Timber

  • "One reason we chose Progressive was because their team was so approachable. It wasn’t just because the software was better. We really felt we could work with them.”

    Director, Ridgeons

  • "The great thing is we can always export information to Excel and produce any report we need — such as aged debt by sales rep, or a bespoke exposure report, which assesses potential credit risk & protects us."

    Damien Cosgrove, Credit Control Mgr, Noyeks Newmans

  • "Good customer service is easier to achieve with good IT to back up our staff. bisTrack gives provides an efficient system for dealing with customers. Good management tools enable us to concentrate our efforts in the right direction."

    David Dunmow, Group FD, James Latham plc

  • "The people at Progressive Solutions are likeable, straight-talking individuals who have a commitment to continuously develop and push the software forward."

    Joe Tipper, Walter Tippers Ltd

  • "bisTrack is a terrific system and its potential is incredibly exciting. I have absolutely no regrets over choosing bisTrack and great confidence that we have something we can build on."

    David Bryan, Director, Ridgeons

  • "It was obvious the company was being held back by the limitations of the old system."

    Operations Director, CF Anderson

  • "Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."

    Robert Blumsom, Blumsom Fine Timber

  • "Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."

    Stephen Fairbairn, MD, Henry Alty

  • "We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."

    David Biddle, MD, Huntingdon Timber & Roofing

  • "bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

    Adam Myers, Beesley & Fildes

  • "We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."

    Neil Fuller, Managing Director, Alsford Timber

  • "It was obvious the company was being held back by the limitations of the old system."

    Operations Director, CF Anderson

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "Good customer service is easier to achieve with good IT to back up our staff. bisTrack gives provides an efficient system for dealing with customers. Good management tools enable us to concentrate our efforts in the right direction."

    David Dunmow, Group FD, James Latham plc

  • "The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."

    Wayne Abrams, Project Leader, Arbor Forest Products

  • "There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."

    Mike MacLellan, MD, GPH Builders Merchant

  • "Stock counting is one of the best facilities in bisTrack ever. Stock counting across multiple locations is effortless with multiple entries of the same product. Entering a count is even easier. Counting 10,000 lines used to take two of us 4 days. This time it was 8 hours."

  • "The great thing is we can always export information to Excel and produce any report we need — such as aged debt by sales rep, or a bespoke exposure report, which assesses potential credit risk & protects us."

    Damien Cosgrove, Credit Control Mgr, Noyeks Newmans

  • "Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."

    Stephen Fairbairn, MD, Henry Alty

  • "I can drop-down and drill into any business information easily, which enables me to analyse a situation very quickly. It gives me complete control."

    Mark Congdon, Financial Director, Noyeks Newmans

  • "The people at Progressive Solutions are likeable, straight-talking individuals who have a commitment to continuously develop and push the software forward."

    Joe Tipper, Walter Tippers Ltd

  • "bisTrack is a terrific system and its potential is incredibly exciting. I have absolutely no regrets over choosing bisTrack and great confidence that we have something we can build on."

    David Bryan, Director, Ridgeons

  • "Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."

    Robert Blumsom, Blumsom Fine Timber

  • "If we hadn't changed to bisTrack we simply couldn't have grown like this."

    Nigel Williams, Chairman, Premier Forest Products

  • "We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."

    Neil Fuller, Managing Director, Alsford Timber

  • “There are other systems of course, but none have had the development time that’s behind bisTrack. I can’t believe there’s a better system out there. I’m convinced there’s nothing that can deliver better what we need.”

    Peter Buttle, md, Buttle plc

  • "It's a very nicely laid out system with easy to follow structural menus and taskpads which, even if I haven't used a particular function before, I find relatively simple to complete."

    Chris Pratt, Pratts Timber and Builders Merchants Ltd

  • "Good customer service is easier to achieve with good IT to back up our staff. bisTrack gives provides an efficient system for dealing with customers. Good management tools enable us to concentrate our efforts in the right direction."

    David Dunmow, Group FD, James Latham plc

  • "One reason we chose Progressive was because their team was so approachable. It wasn’t just because the software was better. We really felt we could work with them.”

    Director, Ridgeons

  • "We improved net margin by 3% within 6 weeks of going live on bisTrack."

    Payne Timber

  • "The people at Progressive Solutions are likeable, straight-talking individuals who have a commitment to continuously develop and push the software forward."

    Joe Tipper, Walter Tippers Ltd

  • "The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."

    Stephen Mulhall, FD, McMahon

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."

    Robert Blumsom, Blumsom Fine Timber

  • "The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."

    Wayne Abrams, Project Leader, Arbor Forest Products

  • "We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

    Rodney Scoles, Director, T Brewer & Co

  • "Good customer service is easier to achieve with good IT to back up our staff. bisTrack gives provides an efficient system for dealing with customers. Good management tools enable us to concentrate our efforts in the right direction."

    David Dunmow, Group FD, James Latham plc

  • “There are other systems of course, but none have had the development time that’s behind bisTrack. I can’t believe there’s a better system out there. I’m convinced there’s nothing that can deliver better what we need.”

    Peter Buttle, md, Buttle plc

  • "Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."

    Ian Murchie, Operations Director, Howie Forest Products

  • "bisTrack is a terrific system and its potential is incredibly exciting. I have absolutely no regrets over choosing bisTrack and great confidence that we have something we can build on."

    David Bryan, Director, Ridgeons

  • "Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."

  • "We chose bisTrack because we needed to move on to the next generation of software."

    Stephen Fairbairn, MD, Henry Alty

  • "We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."

    Nigel Williams, Chairman, Premier Forest Products

  • "Good customer service is easier to achieve with good IT to back up our staff. bisTrack gives provides an efficient system for dealing with customers. Good management tools enable us to concentrate our efforts in the right direction."

    David Dunmow, Group FD, James Latham plc

  • "There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."

    Mike MacLellan, MD, GPH Builders Merchant

  • "Our relationship with PSI has been transformed this year. This is due almost entirely to having an Account Manager as a single point of contact, who knows our system and our business."

    Eric Jones, IT Manager, Alsford Timber

  • "I'm convinced there's no other system that can deliver better what we need. Apart from its Windows architecture and its powerful functionality, it now has ten years of development behind it."

    Peter Buttle, Buttle plc

bistrack Customer Portal | Progressive Solutions UK

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