"To stand out from the crowd, you need great customer service. Really great customer service."
Progressive Solutions' guest blog, Builders Merchants Journal
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."
Wayne Abrams, Project Leader, Arbor Forest Products
"Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."
Stephen Fairbairn, MD, Henry Alty
"I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."
Brian King, Lumber USA
"The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."
Neil Fuller, MD, Alsford Timber
"I can export information into Excel by right-clicking and manipulate it to my heart's content."
"The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."
Stephen Mulhall, FD, McMahon
"Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."
David Dunmow, Group Finance Director, James Latham plc
"We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."
Neil Fuller, Managing Director, Alsford Timber
"Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."
Robert Blumsom, Blumsom Fine Timber
"I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."
Brian King, Lumber USA
"Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."
Stephen Fairbairn, MD, Henry Alty
"At Complete we have a responsibility to the environment. That’s why we’re trying to lower our Carbon Footprint. We introduced e-commerce cut down on paper receipts & are introducing electronic billing through bisTrack for customers."
Richard Moody, Director, Complete Building Materials
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
What will YOU do with your week off?
"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"
John Cavanagh, MD, Cavanagh Timber
"Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."
"I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."
Brian King, Lumber USA
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
"bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."
Adam Myers, Beesley & Fildes
"Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."
Stephen Fairbairn, MD, Henry Alty
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
"At Complete we have a responsibility to the environment. That’s why we’re trying to lower our Carbon Footprint. We introduced e-commerce cut down on paper receipts & are introducing electronic billing through bisTrack for customers."
Richard Moody, Director, Complete Building Materials
"The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."
Damien Cosgrove, Credit Control Manager, Noyeks Newmans
"Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."
Mike MacLellan, MD, GPH Builders Merchant
"Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."
David Dunmow, Group Finance Director, James Latham plc
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
"Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."
David Dunmow, Group Finance Director, James Latham plc
"We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."
David Biddle, MD, Huntingdon Timber & Roofing
"We improved net margin by 3% within 6 weeks of going live on bisTrack."
Andy Halpin, Payne Timber
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
"Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."
David Dunmow, Group Finance Director, James Latham plc
"Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."
Wayne Abrams, Project Leader, Arbor Forest Products
"The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."
Stephen Mulhall, FD, McMahon
"If we hadn't changed to bisTrack we simply couldn't have grown like this."
Nigel Williams, Chairman, Premier Forest Products
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
"With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."
Stuart Hall, General Manager, Lawcris Panel Products
"bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."
Gerwyn Thomas, partner, TL Thomas (builders' merchant)
“Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."
Gordon Rothwell, James Hargreaves MD
"With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."
Stuart Hall, General Manager, Lawcris Panel Products
"Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."
"We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."
David Biddle, MD, Huntingdon Timber & Roofing
"We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."
Andrew Laver, Arnold Laver Timberworld
"I can export information into Excel by right-clicking and manipulate it to my heart's content."
"We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."
Neil Fuller, Managing Director, Alsford Timber
"We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."
Nigel Williams, Chairman, Premier Forest Products
"Stock counting is one of the best facilities in bisTrack ever. Stock counting across multiple locations is effortless with multiple entries of the same product. Entering a count is even easier. Counting 10,000 lines used to take two of us 4 days. This time it was 8 hours."
East End Group
"If we hadn't changed to bisTrack we simply couldn't have grown like this."
Nigel Williams, Chairman, Premier Forest Products
"We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."
Nigel Williams, Chairman, Premier Forest Products
"bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."
Gerwyn Thomas, partner, TL Thomas (builders' merchant)
What will YOU do with your week off?
"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"
John Cavanagh, MD, Cavanagh Timber
"With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."
Stuart Hall, General Manager, Lawcris Panel Products
"We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."
Andrew Laver, Arnold Laver Timberworld
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."
Mike MacLellan, MD, GPH Builders Merchant
"I can export information into Excel by right-clicking and manipulate it to my heart's content."
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."
Wayne Abrams, Project Leader, Arbor Forest Products
"The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."
Neil Fuller, MD, Alsford Timber
"The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."
Stephen Mulhall, FD, McMahon
"We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"
Rodney Scoles, Director, T Brewer & Co
"It's a very nicely laid out system with easy to follow structural menus and taskpads which, even if I haven't used a particular function before, I find relatively simple to complete."
Chris Pratt, Pratts Timber and Builders Merchants Ltd
"We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."
Andrew Laver, Arnold Laver Timberworld
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
"The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."
Neil Fuller, MD, Alsford Timber
"To stand out from the crowd, you need great customer service. Really great customer service."
Progressive Solutions' guest blog, Builders Merchants Journal
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."
Wayne Abrams, Project Leader, Arbor Forest Products
"We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."
David Biddle, MD, Huntingdon Timber & Roofing
"It's a very nicely laid out system with easy to follow structural menus and taskpads which, even if I haven't used a particular function before, I find relatively simple to complete."
Chris Pratt, Pratts Timber and Builders Merchants Ltd
"We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."
David Biddle, MD, Huntingdon Timber & Roofing
"Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."
Stephen Fairbairn, MD, Henry Alty
"The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."
Stephen Mulhall, FD, McMahon
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
"Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."
"The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."
Neil Fuller, MD, Alsford Timber
"bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."
Gerwyn Thomas, partner, TL Thomas (builders' merchant)
"We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."
David Biddle, MD, Huntingdon Timber & Roofing
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
"Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."
David Dunmow, Group Finance Director, James Latham plc
"Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."
"Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."
Robert Blumsom, Blumsom Fine Timber
"Stock counting is one of the best facilities in bisTrack ever. Stock counting across multiple locations is effortless with multiple entries of the same product. Entering a count is even easier. Counting 10,000 lines used to take two of us 4 days. This time it was 8 hours."
East End Group
“Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."
Gordon Rothwell, James Hargreaves MD
"We improved net margin by 3% within 6 weeks of going live on bisTrack."
Andy Halpin, Payne Timber
What will YOU do with your week off?
"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"
John Cavanagh, MD, Cavanagh Timber
"We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."
Neil Fuller, Managing Director, Alsford Timber
What will YOU do with your week off?
"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"
John Cavanagh, MD, Cavanagh Timber
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."
Wayne Abrams, Project Leader, Arbor Forest Products
"I can drop-down and drill into any business information easily, which enables me to analyse a situation very quickly. It gives me complete control."
Mark Congdon, Financial Director, Noyeks Newmans
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
“Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."
Gordon Rothwell, James Hargreaves MD
"The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."
Stephen Mulhall, FD, McMahon
"I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."
Operations Director, CF Anderson
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
"With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."
Stuart Hall, General Manager, Lawcris Panel Products
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."
Mike MacLellan, MD, GPH Builders Merchant
"Our relationship with PSI has been transformed this year. This is due almost entirely to having an Account Manager as a single point of contact, who knows our system and our business."
Eric Jones, IT Manager, Alsford Timber
"We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."
David Biddle, MD, Huntingdon Timber & Roofing
"I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."
Operations Director, CF Anderson
"We chose bisTrack because we needed to move on to the next generation of software."
Stephen Fairbairn, MD, Henry Alty
"We chose bisTrack because we needed to move on to the next generation of software."
Stephen Fairbairn, MD, Henry Alty
"It was obvious the company was being held back by the limitations of the old system."
Operations Director, CF Anderson
"To stand out from the crowd, you need great customer service. Really great customer service."
Progressive Solutions' guest blog, Builders Merchants Journal
"I can export information into Excel by right-clicking and manipulate it to my heart's content."
"I can export information into Excel by right-clicking and manipulate it to my heart's content."
"Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."
Robert Blumsom, Blumsom Fine Timber
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
"The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."
Damien Cosgrove, Credit Control Manager, Noyeks Newmans
What will YOU do with your week off?
"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"
John Cavanagh, MD, Cavanagh Timber
"Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."
Stephen Fairbairn, MD, Henry Alty
"I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."
Operations Director, CF Anderson
"We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."
Nigel Williams, Chairman, Premier Forest Products
“Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."
Gordon Rothwell, James Hargreaves MD
"Once we started building up information we could trust, we started seeing real benefits. If stock accuracy was the main benefit, then quality of management information was next."
Peter Kerr, FD, Palmer Timber
“A member of our buying group told us about bisTrack, although we looked at four or five other software packages. Key factors in the eventual selection of bisTrack were its SQL platform and our confidence in the people we dealt with.”
Gordon Rothwell, James Hargreaves (Plumbers Merchants)
"We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."
David Biddle, MD, Huntingdon Timber & Roofing
"I can export information into Excel by right-clicking and manipulate it to my heart's content."
"bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."
Adam Myers, Beesley & Fildes
"It was obvious the company was being held back by the limitations of the old system."
Operations Director, CF Anderson
"We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."
Andrew Laver, Arnold Laver Timberworld
"We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."
Neil Fuller, Managing Director, Alsford Timber
"We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."
Nigel Williams, Chairman, Premier Forest Products
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."
Wayne Abrams, Project Leader, Arbor Forest Products
"We improved net margin by 3% within 6 weeks of going live on bisTrack."
Andy Halpin, Payne Timber
"The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."
Stephen Mulhall, FD, McMahon
"We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."
David Biddle, MD, Huntingdon Timber & Roofing
"I can export information into Excel by right-clicking and manipulate it to my heart's content."
"Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."
Stephen Fairbairn, MD, Henry Alty
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."
Mike MacLellan, MD, GPH Builders Merchant
"Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."
Robert Blumsom, Blumsom Fine Timber
"It was obvious the company was being held back by the limitations of the old system."
Operations Director, CF Anderson
"Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."
David Dunmow, Group Finance Director, James Latham plc
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."
Wayne Abrams, Project Leader, Arbor Forest Products
“A member of our buying group told us about bisTrack, although we looked at four or five other software packages. Key factors in the eventual selection of bisTrack were its SQL platform and our confidence in the people we dealt with.”
Gordon Rothwell, James Hargreaves (Plumbers Merchants)
"To stand out from the crowd, you need great customer service. Really great customer service."
Progressive Solutions' guest blog, Builders Merchants Journal
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."
Mike MacLellan, MD, GPH Builders Merchant
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
“Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."
Gordon Rothwell, James Hargreaves MD
"The people at Progressive Solutions are likeable, straight_
talking individuals who have a
commitment to continuously develop and push the software forward."
Joe Tipper, Walter Tippers Ltd
