Progressive: Now available on iPhone

Merchants' customers can now access their accounts anytime of the night or day via an iPhone as part of Progressives Solutions' Web Track software.

Web Track on an iPhone The new development was a highlight of Progressive Solutions' recent customer 'Futures Day'. The demonstration was set up to showcase the latest version of Web Track, which provides merchants with a customised internet portal through which their customers can trade or simply work with their accounts.

The event enabled Progressive and existing bisTrack users to share information and give feedback. It also allowed the company to introduce several new software product releases that will soon be available alongside the core bisTrack business management software.

Service Track, which Progressive Solutions initially developed to track and manage its own customer and prospect base, will be released as part of the core^* bisTrack system. It's a powerful customer relationship management (CRM) system that is designed to be low maintenance and to help merchants define sales opportunities and manage marketing campaigns.

A new Catalogues feature, planned for release early this year, will allow merchants to access thousands more products outside of their main product file without impacting on the system's performance. It uses bisTrack's eBusiness interface to move products between the catalogue and bisTrack itself, and the company says it will ensure that all product data is kept up to date.

Progressive's managing director, Arthur Duffy, says that bisTrack was developed to help address business challenges, and therefore, it was vital his team kept listening to feedback and discussing new ideas. "We recognise the market is changing and we understand people want tools that will increase productivity and make their life easier. They don't want to buy software; they want to buy solutions to a problem."

^*Service Track is an extra cost module, released alongside version 3.0 of bisTrack.

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Testimonials

"Good customer service is easier to achieve with good IT to back up our staff. bisTrack gives provides an efficient system for dealing with customers. Good management tools enable us to concentrate our efforts in the right direction."

David Dunmow, Group FD, James Latham plc
"bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

Adam Myers, Beesley & Fildes
"If we hadn't changed to bisTrack we simply couldn't have grown like this."

Nigel Williams, Chairman, Premier Forest Products
"We have a responsibility to the environment. That’s why we’re trying to lower our carbon footprint. We introduced e-commerce, cut down on paper receipts & are introducing electronic billing for customers."

Director, building materials supplier
"With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

Stuart Hall, General Manager, Lawcris Panel Products
"We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

Rodney Scoles, Director, T Brewer & Co
"Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."

Robert Blumsom, Blumsom Fine Timber
"The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."

Neil Fuller, MD, Alsford Timber
"One reason we chose Progressive was because their team was so approachable. It wasn’t just because the software was better. We really felt we could work with them.”

Director, Ridgeons
"To stand out from the crowd, you need great customer service. Really great customer service."

Progressive Solutions' guest blog, Builders Merchants Journal
"Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."

Robert Blumsom, Blumsom Fine Timber
"I can drop-down and drill into any business information easily, which enables me to analyse a situation very quickly. It gives me complete control."

Mark Congdon, Financial Director, Noyeks Newmans
"Good customer service is easier to achieve with good IT to back up our staff. bisTrack gives provides an efficient system for dealing with customers. Good management tools enable us to concentrate our efforts in the right direction."

David Dunmow, Group FD, James Latham plc
"bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

Adam Myers, Beesley & Fildes
"We chose bisTrack because we needed to move on to the next generation of software."

Stephen Fairbairn, MD, Henry Alty
"bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."

Gerwyn Thomas, partner, TL Thomas (builders' merchant)
“There are other systems of course, but none have had the development time that’s behind bisTrack. I can’t believe there’s a better system out there. I’m convinced there’s nothing that can deliver better what we need.”

Peter Buttle, md, Buttle plc
"We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

Rodney Scoles, Director, T Brewer & Co
"I'm convinced there's no other system that can deliver better what we need. Apart from its Windows architecture and its powerful functionality, it now has ten years of development behind it."

Peter Buttle, Buttle plc