Applying a software solution to the WEEE charge

The new WEEE regulations governing electrical goods are likely to be a minefields for merchants warn Progressive Solutions — but they say that their updated software could help.

Robert Collins, Operations DirectorSoftware company Progressive Solutions have urged merchants to work closely with their software providers to ensure that they fully abide by the new EC guidelines on electrical appliances.

The Waste Electrical and Electronic Equipment directive (WEEE) aims to minimise the impact of the electrical goods on the environment by increasing the reuse and recycling of electrical appliances and reducing the amount that goes to landfill. This means an extra tax has been added to electrical appliances on top of VAT, which must feature as a separate charge on receipts and invoices.

“We’ve spoken to UK users and we’re finding that hardly any of them have even heard of the WEEE regulations,” says Robert Collins, Progressive Solutions Operations Director. “I think that’s pretty much the case across the board, which is quite worrying.”

Collins believes that for those who are aware of the law, it is difficult to know how the regulations should be implemented.

“The legislation isn’t clear, there’s no case law yet and the guidelines on this are, in my opinion, not very clever. When they implemented this in Ireland they had really good series of information sheets about when it applies, how to record it and so on. Not only did they send that to the merchants, they also sent it to the relevant software houses. You compare that with the UK attitude, the regulations are drafted and clear but they don’t give any information on how to implement them.”

Despite this lack of clarity, it seems likely that if the charge is not added to transactions involving electrical appliances, the business will be liable to pay the charge. According to Collins, the difficulty is that no one is quite sure how rigorously it will be implemented.

“It’s a potential minefield for merchants. It applies to all kinds of electrical appliances right down to a ten quid fluorescent tube; it’s not just big-ticket items. The way to look at this is to go into a place like Currys and see how they are dealing with it. They are actually starting to put the waste electrical charge on some of their ticket labels. But it should apply to all sorts of appliances. I don’t think anyone would pass a rigorous inspection at the moment.”

The law was effective from June of this year. The extra tax has to be marked on as a WEEE charge, separate from the main price of the item on the receipt and the invoice.

“If they don’t give clear guidelines for the regulations it will take the average software house roughly nine months to interpret and implement changes to their own systems,” says Collins. “There’s going to be a significant lag between the law becoming active and merchants catching on to it.”

Collins believes that once the legislation has been implemented, the greatest risk for merchants will be from their own staff, and that measures must be taken to ensure that the risk is completely removed.

“It’s likely that in many merchants, the management will add this charge and the salesman will think: ‘My customer isn’t interested in this charge, he just wants a deal on this appliance.’ They’re likely to take the charge off to give their customer a deal, but then the company is liable for that charge,” he says. “That’s the problem that merchants are now facing; unless they rigorously apply it they’re liable, as I understand it.

“We need to be able to apply software that applies the regulations without the merchant having to think about it. The system has to be smart enough so that if the user tries to delete it [the charge], the product will be removed as well.”

Progressive Solutions have started updating their software so that the WEEE charge is automatically added to an order separately from the main cost once an order is added to the system.

“It meets the regulations as we understand them,” says Collins. The only reason we could do that was by talking to our Irish clients and taking copies of their guidelines. We made the assumption that the Irish guidelines would be acceptable for the UK, though I can’t say anyone’s had an inspection yet.”

For a summary of the WEEE Regulations please visit the BMJ website at www.buildersmerchantsjournal.net

© 2007. Kindly reproduced courtesy of Builders Merchants Journal.

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Testimonials

  • "I can export information into Excel by right-clicking and manipulate it to my heart's content."

  • "I can drop-down and drill into any business information easily, which enables me to analyse a situation very quickly. It gives me complete control."

    Mark Congdon, Financial Director, Noyeks Newmans

  • "The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."

    Damien Cosgrove, Credit Control Manager, Noyeks Newmans

  • "We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

    Rodney Scoles, Director, T Brewer & Co

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • “A member of our buying group told us about bisTrack, although we looked at four or five other software packages. Key factors in the eventual selection of bisTrack were its SQL platform and our confidence in the people we dealt with.”

    Gordon Rothwell, James Hargreaves (Plumbers Merchants)

  • "We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."

    Nigel Williams, Chairman, Premier Forest Products

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."

    Nigel Williams, Chairman, Premier Forest Products

  • "I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."

    Operations Director, CF Anderson

  • "Our relationship with PSI has been transformed this year. This is due almost entirely to having an Account Manager as a single point of contact, who knows our system and our business."

    Eric Jones, IT Manager, Alsford Timber

  • "I can drop-down and drill into any business information easily, which enables me to analyse a situation very quickly. It gives me complete control."

    Mark Congdon, Financial Director, Noyeks Newmans

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "I can export information into Excel by right-clicking and manipulate it to my heart's content."

  • "To stand out from the crowd, you need great customer service. Really great customer service."

    Progressive Solutions' guest blog, Builders Merchants Journal

  • "With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

    Stuart Hall, General Manager, Lawcris Panel Products

  • "With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

    Stuart Hall, General Manager, Lawcris Panel Products

  • "Our relationship with PSI has been transformed this year. This is due almost entirely to having an Account Manager as a single point of contact, who knows our system and our business."

    Eric Jones, IT Manager, Alsford Timber

  • "Our relationship with PSI has been transformed this year. This is due almost entirely to having an Account Manager as a single point of contact, who knows our system and our business."

    Eric Jones, IT Manager, Alsford Timber

  • "If we hadn't changed to bisTrack we simply couldn't have grown like this."

    Nigel Williams, Chairman, Premier Forest Products

  • "We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."

    Neil Fuller, Managing Director, Alsford Timber

  • “A member of our buying group told us about bisTrack, although we looked at four or five other software packages. Key factors in the eventual selection of bisTrack were its SQL platform and our confidence in the people we dealt with.”

    Gordon Rothwell, James Hargreaves (Plumbers Merchants)

  • "If we hadn't changed to bisTrack we simply couldn't have grown like this."

    Nigel Williams, Chairman, Premier Forest Products

  • "We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

    Rodney Scoles, Director, T Brewer & Co

  • "The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."

    Damien Cosgrove, Credit Control Manager, Noyeks Newmans

  • "Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."

    Ian Murchie, Operations Director, Howie Forest Products

  • "We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

    Rodney Scoles, Director, T Brewer & Co

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."

    Damien Cosgrove, Credit Control Manager, Noyeks Newmans

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."

    Nigel Williams, Chairman, Premier Forest Products

  • "To stand out from the crowd, you need great customer service. Really great customer service."

    Progressive Solutions' guest blog, Builders Merchants Journal

  • "We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."

    Nigel Williams, Chairman, Premier Forest Products

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."

    Gerwyn Thomas, partner, TL Thomas (builders' merchant)

  • "We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."

    David Biddle, MD, Huntingdon Timber & Roofing

  • What will YOU do with your week off?

    "With the time saved we've carried out branch refurbishments and I've taken my first holiday!"

    John Cavanagh, MD, Cavanagh Timber

  • "Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."

    Gary Brookshaw, Product Director, Progressive Solutions

  • "There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."

    Mike MacLellan, MD, GPH Builders Merchant

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • “Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."

    Gordon Rothwell, James Hargreaves MD

  • "We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."

    Andrew Laver, Arnold Laver Timberworld

  • "The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."

    Stephen Mulhall, FD, McMahon

  • "Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."

    Stephen Fairbairn, MD, Henry Alty

  • "Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."

  • “Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."

    Gordon Rothwell, James Hargreaves MD

  • "With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

    Stuart Hall, General Manager, Lawcris Panel Products

  • "To stand out from the crowd, you need great customer service. Really great customer service."

    Progressive Solutions' guest blog, Builders Merchants Journal

  • “A member of our buying group told us about bisTrack, although we looked at four or five other software packages. Key factors in the eventual selection of bisTrack were its SQL platform and our confidence in the people we dealt with.”

    Gordon Rothwell, James Hargreaves (Plumbers Merchants)

  • "Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."

    Gary Brookshaw, Product Director, Progressive Solutions

  • "We improved net margin by 3% within 6 weeks of going live on bisTrack."

    Andy Halpin, Payne Timber

  • "Once we started building up information we could trust, we started seeing real benefits. If stock accuracy was the main benefit, then quality of management information was next."

    Peter Kerr, FD, Palmer Timber

  • "To stand out from the crowd, you need great customer service. Really great customer service."

    Progressive Solutions' guest blog, Builders Merchants Journal

  • "I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."

    Operations Director, CF Anderson

  • “Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."

    Gordon Rothwell, James Hargreaves MD

  • "We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

    Rodney Scoles, Director, T Brewer & Co

  • What will YOU do with your week off?

    "With the time saved we've carried out branch refurbishments and I've taken my first holiday!"

    John Cavanagh, MD, Cavanagh Timber

  • "Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."

    Stephen Fairbairn, MD, Henry Alty

  • "Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."

    Stephen Fairbairn, MD, Henry Alty

  • "With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

    Stuart Hall, General Manager, Lawcris Panel Products

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."

    Nigel Williams, Chairman, Premier Forest Products

  • "The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."

    Damien Cosgrove, Credit Control Manager, Noyeks Newmans

  • "The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."

    Neil Fuller, MD, Alsford Timber

  • "The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."

    Neil Fuller, MD, Alsford Timber

  • "bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

    Adam Myers, Beesley & Fildes

  • "To stand out from the crowd, you need great customer service. Really great customer service."

    Progressive Solutions' guest blog, Builders Merchants Journal

  • "Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."

    Gary Brookshaw, Product Director, Progressive Solutions

  • "If we hadn't changed to bisTrack we simply couldn't have grown like this."

    Nigel Williams, Chairman, Premier Forest Products

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • "Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."

    Robert Blumsom, Blumsom Fine Timber

  • "With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

    Stuart Hall, General Manager, Lawcris Panel Products

  • "The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."

    Wayne Abrams, Project Leader, Arbor Forest Products

  • "Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."

    Ian Murchie, Operations Director, Howie Forest Products

  • "With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

    Stuart Hall, General Manager, Lawcris Panel Products

  • "Once we started building up information we could trust, we started seeing real benefits. If stock accuracy was the main benefit, then quality of management information was next."

    Peter Kerr, FD, Palmer Timber

  • "To stand out from the crowd, you need great customer service. Really great customer service."

    Progressive Solutions' guest blog, Builders Merchants Journal

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • "We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."

    Neil Fuller, Managing Director, Alsford Timber

  • "The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."

    Neil Fuller, MD, Alsford Timber

  • "Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."

    Robert Blumsom, Blumsom Fine Timber

  • "The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."

    Damien Cosgrove, Credit Control Manager, Noyeks Newmans

  • "Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."

    Robert Blumsom, Blumsom Fine Timber

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."

    Gary Brookshaw, Product Director, Progressive Solutions

  • "We chose bisTrack because we needed to move on to the next generation of software."

    Stephen Fairbairn, MD, Henry Alty

  • “Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."

    Gordon Rothwell, James Hargreaves MD

  • "It's a very nicely laid out system with easy to follow structural menus and taskpads which, even if I haven't used a particular function before, I find relatively simple to complete."

    Chris Pratt, Pratts Timber and Builders Merchants Ltd

  • "We chose bisTrack because we needed to move on to the next generation of software."

    Stephen Fairbairn, MD, Henry Alty

  • “Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."

    Gordon Rothwell, James Hargreaves MD

  • "Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."

    Stephen Fairbairn, MD, Henry Alty

  • What will YOU do with your week off?

    "With the time saved we've carried out branch refurbishments and I've taken my first holiday!"

    John Cavanagh, MD, Cavanagh Timber

  • "The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."

    Wayne Abrams, Project Leader, Arbor Forest Products

  • "The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."

    Wayne Abrams, Project Leader, Arbor Forest Products

  • "Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."

    Gary Brookshaw, Product Director, Progressive Solutions

  • "Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."

  • "To stand out from the crowd, you need great customer service. Really great customer service."

    Progressive Solutions' guest blog, Builders Merchants Journal

  • "We improved net margin by 3% within 6 weeks of going live on bisTrack."

    Andy Halpin, Payne Timber

  • "We chose bisTrack because we needed to move on to the next generation of software."

    Stephen Fairbairn, MD, Henry Alty

  • "We chose bisTrack because we needed to move on to the next generation of software."

    Stephen Fairbairn, MD, Henry Alty

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."

    Neil Fuller, MD, Alsford Timber

  • "We improved net margin by 3% within 6 weeks of going live on bisTrack."

    Andy Halpin, Payne Timber

  • "I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."

    Operations Director, CF Anderson

  • "The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."

    Wayne Abrams, Project Leader, Arbor Forest Products

  • "There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."

    Mike MacLellan, MD, GPH Builders Merchant

  • "We chose bisTrack because we needed to move on to the next generation of software."

    Stephen Fairbairn, MD, Henry Alty

  • "The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."

    Damien Cosgrove, Credit Control Manager, Noyeks Newmans

  • "I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."

    Operations Director, CF Anderson

  • "Once we started building up information we could trust, we started seeing real benefits. If stock accuracy was the main benefit, then quality of management information was next."

    Peter Kerr, FD, Palmer Timber

  • "It was obvious the company was being held back by the limitations of the old system."

    Operations Director, CF Anderson

  • "We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."

    David Biddle, MD, Huntingdon Timber & Roofing

  • “Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."

    Gordon Rothwell, James Hargreaves MD

  • "We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."

    David Biddle, MD, Huntingdon Timber & Roofing

  • "We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."

    Neil Fuller, Managing Director, Alsford Timber

  • "bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."

    Gerwyn Thomas, partner, TL Thomas (builders' merchant)

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • "With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

    Stuart Hall, General Manager, Lawcris Panel Products

  • "I can drop-down and drill into any business information easily, which enables me to analyse a situation very quickly. It gives me complete control."

    Mark Congdon, Financial Director, Noyeks Newmans

  • "We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."

    Andrew Laver, Arnold Laver Timberworld

  • "Our relationship with PSI has been transformed this year. This is due almost entirely to having an Account Manager as a single point of contact, who knows our system and our business."

    Eric Jones, IT Manager, Alsford Timber

  • "Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."

    Stephen Fairbairn, MD, Henry Alty

  • "To stand out from the crowd, you need great customer service. Really great customer service."

    Progressive Solutions' guest blog, Builders Merchants Journal

  • "We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."

    David Biddle, MD, Huntingdon Timber & Roofing

  • "We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."

    Neil Fuller, Managing Director, Alsford Timber

  • "I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."

    Operations Director, CF Anderson

  • "bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."

    Gerwyn Thomas, partner, TL Thomas (builders' merchant)

  • "The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."

    Damien Cosgrove, Credit Control Manager, Noyeks Newmans

  • "Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • "We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."

    Nigel Williams, Chairman, Premier Forest Products

  • "I can drop-down and drill into any business information easily, which enables me to analyse a situation very quickly. It gives me complete control."

    Mark Congdon, Financial Director, Noyeks Newmans

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."

    Andrew Laver, Arnold Laver Timberworld

  • "I can export information into Excel by right-clicking and manipulate it to my heart's content."

  • "Once we started building up information we could trust, we started seeing real benefits. If stock accuracy was the main benefit, then quality of management information was next."

    Peter Kerr, FD, Palmer Timber

  • "It's a very nicely laid out system with easy to follow structural menus and taskpads which, even if I haven't used a particular function before, I find relatively simple to complete."

    Chris Pratt, Pratts Timber and Builders Merchants Ltd

  • "We chose bisTrack because we needed to move on to the next generation of software."

    Stephen Fairbairn, MD, Henry Alty

  • "We chose bisTrack because we needed to move on to the next generation of software."

    Stephen Fairbairn, MD, Henry Alty

  • "We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."

    Andrew Laver, Arnold Laver Timberworld

  • "Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • "Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."

    Gary Brookshaw, Product Director, Progressive Solutions

  • "At Complete we have a responsibility to the environment. That’s why we’re trying to lower our Carbon Footprint. We introduced e-commerce cut down on paper receipts & are introducing electronic billing through bisTrack for customers."

    Richard Moody, Director, Complete Building Materials

  • "The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."

    Neil Fuller, MD, Alsford Timber

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

    Adam Myers, Beesley & Fildes

  • "The people at Progressive Solutions are likeable, straight_

    talking individuals who have a

    commitment to continuously develop and push the software forward."

    Joe Tipper, Walter Tippers Ltd

bistrack Customer Portal | Progressive Solutions UK

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