bisTrack releases third generation

Version three of Progressive Solutions' bisTrack software will be released this Spring, introducing several improvements to the system and some new features, including a customer relationship management system.

bisTrack version 3: out now for merchants everywhere Progressive's product director, Gary Brookshaw, says: "Over the last three or four years we've continued to develop new features within bisTrack to deliver powerful functionality to our customers. Today, although the software continues to evolve, our emphasis has shifted slightly away from new features into improving what's already in the system. New software releases often include several hundred changes, from tiny tweaks to significant improvements which customers have asked for."

The optional integrated CRM system, which was initially developed to track and manage Progressive's own customer and prospect base, is a major add on for bisTrack version three. "It's a powerful customer relationship management system which is easy for all staff to maintain and, rather than just storing customer information, will help merchants define sales opportunities and manage marketing campaigns,” says Gary Brookshaw. “The obvious advantage of using a CRM system within bisTrack is that it is within bisTrack where you already have all your customer data, eliminating the need to keep two sets of records."

"It's a powerful customer relationship management system, easy for all staff to maintain and will help merchants define sales opportunities and manage marketing campaigns."

A further 14 separate merchant businesses across the UK have joined bisTrack over the past 12 months, proving that companies were still investing in their businesses despite tough market conditions.

Tippers: newest user

Among the newest users are staff at Midlands-based independent merchant Tippers which is about to implement the software across its six branch operation.

"The people that constitute Progressive Solutions are likeable, straight-talking individuals who seem to have a commitment to continuously develop and push the software forward."

Walter Tipper: one of bisTrack's newest users Joe Tipper says: "I think there are three areas that really encouraged us towards bisTrack. Firstly there is the factor that success breeds success; Progressive Solutions has built up a certain momentum in the marketplace that gives confidence to users and credibility to the product as well as the company's future.

"Secondly, the people that constitute Progressive Solutions are likeable, straight-talking individuals who seem to have a commitment to continuously develop and push the software forward. This is supported by the on-going new releases of the software and growing functionality.

"Finally the product itself is a great tool for facilitating our sales with real time access to meaningful analysis, and we've found it has excellent functionality to reduce the burden of administration on our business."

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Testimonials

"Good customer service is easier to achieve with good IT to back up our staff. bisTrack gives provides an efficient system for dealing with customers. Good management tools enable us to concentrate our efforts in the right direction."

David Dunmow, Group FD, James Latham plc
What will YOU do with your week off?

"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"

John Cavanagh, MD, Cavanagh Timber
What will YOU do with your week off?

"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"

John Cavanagh, MD, Cavanagh Timber
"I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

Brian King, Lumber USA
"It's a very nicely laid out system with easy to follow structural menus and taskpads which, even if I haven't used a particular function before, I find relatively simple to complete."

Chris Pratt, Pratts Timber and Builders Merchants Ltd
"Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."
"bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."

Gerwyn Thomas, partner, TL Thomas (builders' merchant)
"We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."

Andrew Laver, Arnold Laver Timberworld
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."

Mike MacLellan, MD, GPH Builders Merchant
"bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

Adam Myers, Beesley & Fildes
"The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."

Stephen Mulhall, FD, McMahon
"We chose bisTrack because we needed to move on to the next generation of software."

Stephen Fairbairn, MD, Henry Alty
"One reason we chose Progressive was because their team was so approachable. It wasn’t just because the software was better. We really felt we could work with them.”

Director, Ridgeons
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."

Wayne Abrams, Project Leader, Arbor Forest Products
"Good customer service is easier to achieve with good IT to back up our staff. bisTrack gives provides an efficient system for dealing with customers. Good management tools enable us to concentrate our efforts in the right direction."

David Dunmow, Group FD, James Latham plc
"We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."

Nigel Williams, Chairman, Premier Forest Products
"bisTrack is a terrific system and its potential is incredibly exciting. I have absolutely no regrets over choosing bisTrack and great confidence that we have something we can build on."

David Bryan, Director, Ridgeons
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."

Wayne Abrams, Project Leader, Arbor Forest Products
"I'm convinced there's no other system that can deliver better what we need. Apart from its Windows architecture and its powerful functionality, it now has ten years of development behind it."

Peter Buttle, Buttle plc