Progressive Solutions' bisTrack upgrades
Seeing first-hand how merchants' customers could access their accounts anytime of the night or day via an iPhone was a highlight of Progressive Solutions' recent customer 'Futures Day'.
This particular demonstration was set up to showcase the latest version of the company's Web Track, which provides merchants with a customised internet portal through which their customers can trade or simply work with their accounts.
The event was set up to enable Progressive and existing bisTrack users to share information and feedback, and also allowed the company to introduce several new software product releases which will soon be available alongside the core bisTrack business management software.
Service Track, which the company initially developed to track and manage its own customer and prospect base, will be released as part* of core bisTrack. It is a powerful CRM (customer relationship management) system which is easy for all staff to maintain and — rather than just storing customer information — will help merchants define sales opportunities and manage marketing campaigns.
A new Catalogues feature will allow merchants to access thousands more products outside of their main product file without impacting on the system's performance. Using bisTrack's eBusiness interface to move products between the catalogue and bisTrack itself, the technology employed ensures all product data is kept up to date.
Progressive's MD, Arthur Duffy, reminded customers that the software was there to help them address their business challenges and therefore it was vital his team kept listening to their feedback and discussing new ideas. He said: "We recognise the market is changing and we understand people want tools which will increase productivity and make their life easier. They don't want to buy software; they want to buy solutions to a problem."
© 2010, reproduced courtesy of Professional Builders Merchant.
*Service Track is an extra cost module, released alongside version 3.0 of bisTrack.
