The listening provider

Customer futures day

Seeing first hand how merchants' customers could access their accounts any time of the night or day, via an iPhone, was a highlight of Progressive Solutions' recent customer 'Futures Day'.

Web Track on iPhone The demonstration showcased the latest version of the company's Web Track, which provides merchants with a customised internet portal through which their customers can trade, or simply work with their accounts.

The event enabled Progressive and existing bisTrack users to share information and feedback, and allowed the company to introduce several new software product releases, soon to be available alongside the core bisTrack business management software.

Service Track, a powerful CRM (customer relationship management) system, will be released as part of core bisTrack. Service Track is easy for all staff to maintain and, rather than just storing customer information, helps merchants define sales opportunities and manage marketing campaigns.

A planned new Catalogues feature will allow merchants to access thousands more products outside their main product file, without impacting on the system’s performance. Using bisTrack's eBusiness interface, the technology ensures all product data is kept up to date.

Progressive's MD, Arthur Duffy, said: “I recognise the market is changing and understand people want tools to increase productivity and make their life easier. They don't want to buy software; they want to buy solutions to a problem.”

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Testimonials

"We were drowning in paper and, as a business turning over £2.2 million, the time had come for us to invest in business management software."

David Biddle, MD, Huntingdon Timber & Roofing
“There are other systems of course, but none have had the development time that’s behind bisTrack. I can’t believe there’s a better system out there. I’m convinced there’s nothing that can deliver better what we need.”

Peter Buttle, md, Buttle plc
"With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

Stuart Hall, General Manager, Lawcris Panel Products
"We looked at several systems, but most of them were using the same out-of-date technology as the system we were replacing!"

Rodney Scoles, Director, T Brewer & Co
"Once we started building up information we could trust, we started seeing real benefits. If stock accuracy was the main benefit, then quality of management information was next."

Peter Kerr, FD, Palmer Timber
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."

Ian Murchie, Operations Director, Howie Forest Products
"We have a responsibility to the environment. That’s why we’re trying to lower our carbon footprint. We introduced e-commerce, cut down on paper receipts & are introducing electronic billing for customers."

Director, building materials supplier
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."

Mike MacLellan, MD, GPH Builders Merchant
"If we hadn't changed to bisTrack we simply couldn't have grown like this."

Nigel Williams, Chairman, Premier Forest Products
"bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."

Gerwyn Thomas, partner, TL Thomas (builders' merchant)
"I'm convinced there's no other system that can deliver better what we need. Apart from its Windows architecture and its powerful functionality, it now has ten years of development behind it."

Peter Buttle, Buttle plc