"The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."
Damien Cosgrove, Credit Control Manager, Noyeks Newmans
"Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."
Robert Blumsom, Blumsom Fine Timber
"The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."
Damien Cosgrove, Credit Control Manager, Noyeks Newmans
"It was obvious the company was being held back by the limitations of the old system."
Operations Director, CF Anderson
"At Complete we have a responsibility to the environment. That’s why we’re trying to lower our Carbon Footprint. We introduced e-commerce cut down on paper receipts & are introducing electronic billing through bisTrack for customers."
Richard Moody, Director, Complete Building Materials
What will YOU do with your week off?
"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"
John Cavanagh, MD, Cavanagh Timber
"bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."
Gerwyn Thomas, partner, TL Thomas (builders' merchant)
"We chose bisTrack because we needed to move on to the next generation of software."
Stephen Fairbairn, MD, Henry Alty
What will YOU do with your week off?
"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"
John Cavanagh, MD, Cavanagh Timber
"The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."
Damien Cosgrove, Credit Control Manager, Noyeks Newmans
"Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."
David Dunmow, Group Finance Director, James Latham plc
"It's a very nicely laid out system with easy to follow structural menus and taskpads which, even if I haven't used a particular function before, I find relatively simple to complete."
Chris Pratt, Pratts Timber and Builders Merchants Ltd
"At Complete we have a responsibility to the environment. That’s why we’re trying to lower our Carbon Footprint. We introduced e-commerce cut down on paper receipts & are introducing electronic billing through bisTrack for customers."
Richard Moody, Director, Complete Building Materials
"With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."
Stuart Hall, General Manager, Lawcris Panel Products
"The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."
Stephen Mulhall, FD, McMahon
"Our relationship with PSI has been transformed this year. This is due almost entirely to having an Account Manager as a single point of contact, who knows our system and our business."
Eric Jones, IT Manager, Alsford Timber
"We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."
Nigel Williams, Chairman, Premier Forest Products
"We spent a long time evaluating several systems and I'm confident that bisTrack is the best available."
Andrew Laver, Arnold Laver Timberworld
"bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."
Gerwyn Thomas, partner, TL Thomas (builders' merchant)
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."
Wayne Abrams, Project Leader, Arbor Forest Products
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."
Mike MacLellan, MD, GPH Builders Merchant
"I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."
Operations Director, CF Anderson
"bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."
Adam Myers, Beesley & Fildes
"It was obvious the company was being held back by the limitations of the old system."
Operations Director, CF Anderson
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
What will YOU do with your week off?
"With the time saved we've carried out branch refurbishments and I've taken my first holiday!"
John Cavanagh, MD, Cavanagh Timber
"Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."
David Dunmow, Group Finance Director, James Latham plc
"Once we started building up information we could trust, we started seeing real benefits. If stock accuracy was the main benefit, then quality of management information was next."
Peter Kerr, FD, Palmer Timber
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."
Mike MacLellan, MD, GPH Builders Merchant
"Once we started building up information we could trust, we started seeing real benefits. If stock accuracy was the main benefit, then quality of management information was next."
Peter Kerr, FD, Palmer Timber
"Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."
Stephen Fairbairn, MD, Henry Alty
"To stand out from the crowd, you need great customer service. Really great customer service."
Progressive Solutions' guest blog, Builders Merchants Journal
"Stock counting is one of the best facilities in bisTrack ever. Stock counting across multiple locations is effortless with multiple entries of the same product. Entering a count is even easier. Counting 10,000 lines used to take two of us 4 days. This time it was 8 hours."
East End Group
"Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."
"Stock counting is one of the best facilities in bisTrack ever. Stock counting across multiple locations is effortless with multiple entries of the same product. Entering a count is even easier. Counting 10,000 lines used to take two of us 4 days. This time it was 8 hours."
East End Group
"We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."
Nigel Williams, Chairman, Premier Forest Products
“Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."
Gordon Rothwell, James Hargreaves MD
"At Complete we have a responsibility to the environment. That’s why we’re trying to lower our Carbon Footprint. We introduced e-commerce cut down on paper receipts & are introducing electronic billing through bisTrack for customers."
Richard Moody, Director, Complete Building Materials
“A member of our buying group told us about bisTrack, although we looked at four or five other software packages. Key factors in the eventual selection of bisTrack were its SQL platform and our confidence in the people we dealt with.”
Gordon Rothwell, James Hargreaves (Plumbers Merchants)
"I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."
Brian King, Lumber USA
"It's a very nicely laid out system with easy to follow structural menus and taskpads which, even if I haven't used a particular function before, I find relatively simple to complete."
Chris Pratt, Pratts Timber and Builders Merchants Ltd
"The reporting capabilities of bisTrack really help the sales department answer day to day enquiries. It gives them instant access to information about purchasing volumes and when timber is due to come in."
Wayne Abrams, Project Leader, Arbor Forest Products
"We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."
Nigel Williams, Chairman, Premier Forest Products
"We chose bisTrack because we needed to move on to the next generation of software."
Stephen Fairbairn, MD, Henry Alty
“Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."
Gordon Rothwell, James Hargreaves MD
"We helped ourselves by getting bisTrack on board quickly and painlessly while business was slow, so we won't have disruption as we start to implement a very aggressive three year strategic plan."
Neil Fuller, Managing Director, Alsford Timber
"If we hadn't changed to bisTrack we simply couldn't have grown like this."
Nigel Williams, Chairman, Premier Forest Products
"Performance across the system is continuously enhanced too. Since our last release, finding products is now significantly faster ...by up to 30%."
Gary Brookshaw, Product Director, Progressive Solutions
"I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."
Brian King, Lumber USA
"We improved net margin by 3% within 6 weeks of going live on bisTrack."
Andy Halpin, Payne Timber
"The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."
Neil Fuller, MD, Alsford Timber
“A member of our buying group told us about bisTrack, although we looked at four or five other software packages. Key factors in the eventual selection of bisTrack were its SQL platform and our confidence in the people we dealt with.”
Gordon Rothwell, James Hargreaves (Plumbers Merchants)
"We saw benefits straight away, particularly with the time we saved on monthly stock takes and sourcing information for management reports."
Nigel Williams, Chairman, Premier Forest Products
"There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."
Mike MacLellan, MD, GPH Builders Merchant
"I can export information into Excel by right-clicking and manipulate it to my heart's content."
“A member of our buying group told us about bisTrack, although we looked at four or five other software packages. Key factors in the eventual selection of bisTrack were its SQL platform and our confidence in the people we dealt with.”
Gordon Rothwell, James Hargreaves (Plumbers Merchants)
"I'm happy bisTrack will grow with us. If we find we need something which isn't already incorporated, I'm confident Progressive will work with us to fill the gap."
Operations Director, CF Anderson
"It's a very nicely laid out system with easy to follow structural menus and taskpads which, even if I haven't used a particular function before, I find relatively simple to complete."
Chris Pratt, Pratts Timber and Builders Merchants Ltd
"With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."
Stuart Hall, General Manager, Lawcris Panel Products
"The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."
Damien Cosgrove, Credit Control Manager, Noyeks Newmans
"Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."
"Our relationship with PSI has been transformed this year. This is due almost entirely to having an Account Manager as a single point of contact, who knows our system and our business."
Eric Jones, IT Manager, Alsford Timber
“Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."
Gordon Rothwell, James Hargreaves MD
"We improved net margin by 3% within 6 weeks of going live on bisTrack."
Andy Halpin, Payne Timber
"To stand out from the crowd, you need great customer service. Really great customer service."
Progressive Solutions' guest blog, Builders Merchants Journal
"Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."
Ian Murchie, Operations Director, Howie Forest Products
"The decision to go with bisTrack was based on the relationship we were developing with the Progressive team, a confidence in deliverability and their aggressive approach to overall cost."
Stephen Mulhall, FD, McMahon
"I can drop-down and drill into any business information easily, which enables me to analyse a situation very quickly. It gives me complete control."
Mark Congdon, Financial Director, Noyeks Newmans
"The people at Progressive Solutions are likeable, straight_
talking individuals who have a
commitment to continuously develop and push the software forward."
Joe Tipper, Walter Tippers Ltd
The ST Group has been owned by Andrew Smith's family for nearly 50 years, starting out in life supplying timber and bespoke joinery. Now employing 35 staff and operating as a general builders' merchant, joinery manufacturer, kitchen supplier and DIY centre, the company splits its business evenly between trade and retail customers — recent diversifications include hot tubs and Scandinavian log cabins!
