Support

Support

Contact our support team on 01928 593377. This is the number to use for a rapid response and logging your call correctly. Their email address is support@progressive-solutions.co.uk

Customer portal

The customer portal is the place for Progressive customers to:

  • view incidents
  • get training documentation and demonstration videos
  • submit software change requests
  • download the latest versions of software

Sorry, customers only! The portal is at https://supportportal.progressive-solutions.co.uk. All customers should have a username and password, but if you need a reminder just get in touch.

Our blog and twitter sites

This is where we post our thoughts on a range of things, both Progressive and non-Progressive. It’s a bit of an experiment for us at the moment and we’d love to get you involved. Take a look at our latest blog postings here. Follow us on the bisTrack twitter here.

User forum

You can now contact the Progressive team and talk to other users on the bisTrack user forum. The forum is for our customer’s use and requires a simple registration. Click here to visit the forum now.

 

We are deeply committed to looking after our customers. We don't always get it right, but if we get things wrong we try to put it right. We must be doing something right — we haven't lost any yet!

Testimonials

  • "Stock counting is one of the best facilities in bisTrack ever. Stock counting across multiple locations is effortless with multiple entries of the same product. Entering a count is even easier. Counting 10,000 lines used to take two of us 4 days. This time it was 8 hours."

    East End Group

  • "Our staff have margin figures right in front of them now, so they're much more aware of the profit they are making."

    Robert Blumsom, Blumsom Fine Timber

  • "bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."

    Gerwyn Thomas, partner, TL Thomas (builders' merchant)

  • "bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

    Adam Myers, Beesley & Fildes

  • "I can export information into Excel by right-clicking and manipulate it to my heart's content."

  • "There’s no doubt that bisTrack is a good tool. We’ve a fantastic record for growth and we’re getting a lot out of bisTrack now, particularly over the control of our business."

    Mike MacLellan, MD, GPH Builders Merchant

  • "I was working with 2.7 in our test environment and looking at all the work you have done. Just wanted to let you know how much we appreciate all you do to make this a great technology partnership."

    Brian King, Lumber USA

  • "bisTrack was a big investment for us but it's the best change we've ever made. We've grown so much over the last four or five years, we simply couldn't have carried on using a manual system."

    Gerwyn Thomas, partner, TL Thomas (builders' merchant)

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • "With bisTrack we now have real-time information on our profitability, which allows us to continually optimise and make decisions on our business plan."

    Stuart Hall, General Manager, Lawcris Panel Products

  • "We improved net margin by 3% within 6 weeks of going live on bisTrack."

    Andy Halpin, Payne Timber

bistrack Customer Portal | Progressive Solutions UK

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