Support

Support

Contact our support team on 01928 593377. This is the number to use for a rapid response and logging your call correctly. Their email address is support@progressive-solutions.co.uk

Customer portal

The customer portal is the place for Progressive customers to:

  • view incidents
  • get training documentation and demonstration videos
  • submit software change requests
  • download the latest versions of software

Sorry, customers only! The portal is at https://supportportal.progressive-solutions.co.uk. All customers should have a username and password, but if you need a reminder just get in touch.

Our blog and twitter sites

This is where we post our thoughts on a range of things, both Progressive and non-Progressive. It’s a bit of an experiment for us at the moment and we’d love to get you involved. Take a look at our latest blog postings here. Follow us on the bisTrack twitter here.

User forum

You can now contact the Progressive team and talk to other users on the bisTrack user forum. The forum is for our customer’s use and requires a simple registration. Click here to visit the forum now.

 

We are deeply committed to looking after our customers. We don't always get it right, but if we get things wrong we try to put it right. We must be doing something right — we haven't lost any yet!

Testimonials

  • "The great thing is we can always export information to Excel and produce any report we need — such as an aged debt report by sales rep, or our bespoke ‘exposure’ report, which helps us assess potential credit risk and protect ourselves."

    Damien Cosgrove, Credit Control Manager, Noyeks Newmans

  • "Stock counting is one of the best facilities in bisTrack ever. Stock counting across multiple locations is effortless with multiple entries of the same product. Entering a count is even easier. Counting 10,000 lines used to take two of us 4 days. This time it was 8 hours."

    East End Group

  • "Inventory accuracy is higher because everyone is more focused and our staff can see the benefit of getting it right."

    Ian Murchie, Operations Director, Howie Forest Products

  • "I can drop-down and drill into any business information easily, which enables me to analyse a situation very quickly. It gives me complete control."

    Mark Congdon, Financial Director, Noyeks Newmans

  • "It was obvious the company was being held back by the limitations of the old system."

    Operations Director, CF Anderson

  • “A member of our buying group told us about bisTrack, although we looked at four or five other software packages. Key factors in the eventual selection of bisTrack were its SQL platform and our confidence in the people we dealt with.”

    Gordon Rothwell, James Hargreaves (Plumbers Merchants)

  • "bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

    Adam Myers, Beesley & Fildes

  • "Our computer system impacts on every aspect of the business. Buying, selling, importing, transport planning, as well as accounts. If you install the wrong software, without the right level of performance or functionality, it will cause significant problems throughout your business."

  • "bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

    Adam Myers, Beesley & Fildes

  • “Hargeaves are ideally placed to take advantage of the offer – whilst we plan to continue using e-Xact to update our product file we also want much better control over special product sales and purchases."

    Gordon Rothwell, James Hargreaves MD

  • "Progressive's experience was important, as was the link with Microsoft. We think that's the way ahead for all merchant systems."

    Stephen Fairbairn, MD, Henry Alty

  • "At Complete we have a responsibility to the environment. That’s why we’re trying to lower our Carbon Footprint. We introduced e-commerce cut down on paper receipts & are introducing electronic billing through bisTrack for customers."

    Richard Moody, Director, Complete Building Materials

  • "bisTrack is an excellent piece of software and getting better. Their approach to meeting our needs is excellent. eBusiness is not going to be big for another 12 months but PSI are there already, which means we’re ahead. They're very open to ideas and keep getting better at turnaround."

    Adam Myers, Beesley & Fildes

  • "Good customer service is easier to achieve with good IT systems to back up our staff. Progressive provides us with an efficient system for dealing with customers, and good management tools to enable us to concentrate our efforts in the right direction."

    David Dunmow, Group Finance Director, James Latham plc

  • "The time was right for a change of software at Alsford's and we selected bisTrack from a shortlist of three. The key criteria was 'business fit'. We wanted a Microsoft Windows, intuitive solution which would best serve our claim to be 'The Timber Experts' in all our 20 branches."

    Neil Fuller, MD, Alsford Timber

  • "We improved net margin by 3% within 6 weeks of going live on bisTrack."

    Andy Halpin, Payne Timber

bistrack Customer Portal | Progressive Solutions UK

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